Our Process Thank you for giving us the opportunity to turn your house into the home you want.  We understand how committed you are to seeing that your remodeling goals are realized.  Thank you for considering us to design, remodel, or add on to your space.  Upon request, one of our Remodeling Consultants will to your home for an initial consultation, at no cost to you.  Our visit would be scheduled during our normal business hours (7am – 5pm M-F) usually within 10 days of our initial conversation. Your Remodeling Consultant will serve as your contact person who will then head the team that will guide you through the design and remodeling process. During the Initial Consultation with you, we set out to achieve three main things:   

• An Opportunity to Get to Know One Another - Ask us questions.  By the end of the meeting we’ll know whether we are totally comfortable and a good fit to work with each other. If that’s not the case, it’s okay to wish each other well and part ways.

• The Specifics of Your Remodeling Project(s) - As we listen to your thoughts and ideas and ask you questions, we can get an understanding of what you like and don’t like. Our questions will range from décor to layout to lifestyle, as well as your desires on incorporating sustainable designs or products into your home.  This is all about you and what you want!

• Get Clear on the Budget - It may not make sense to proceed if everything else seems to be a fit, but we’re miles apart on the budget.  We’re often able to give you a ballpark range regarding the investment you’ll need to make right away, however there are times we’ll feel better about giving our conversation more thought with the opportunity to talk with others in our office.

The Second Meeting will be at our showroom:

• Give you a tour of our showroom, pointing out items that may work specifically for your project

• We’ll review the notes we made from our initial consultation

• Show you some photos of projects we’ve done that are similar to yours on a design detail that we believe will work for you

• Having reviewed your project with other staff members we’ll talk again about budget and present a document we call Preliminary Budget Profile

Moving Forward:

• We’ll request a design retainer along with a completed Project Development Agreement.

• Once we receive your paperwork, we’ll come to your home within 7 – 10 days to measure your existing space.

• You (and any other decision makers you bring to the table) will be working with our team, which includes your Remodeling Consultant, an estimator (Eric Moyer or Chris Bencsik) and designer (Tammie Linville or Dennis Gehman).

• Within a week or two, we’ll meet at our showroom and present you with our initial design. We’ll have several design concept ideas for you to look at and choose from. Clients will often take ideas from more than one concept and ask us to blend them together to create what will be best for them.

• We would meet each week there after until the design is developed enough for the estimator to put hard numbers to it.

• Design is more than lines on a computer screen or paper. It’s about choosing each individual item that will be a part of the project so that they work together to meet your needs and taste. Design is style, color, texture, size, proportion based on the adage of ‘beauty is in the eye of the beholder’ as viewed from you.We can’t stress enough how important it is for all of us involved to be mindful of the budget. Staying within budget is the hardest part of any project. We know that we can design a project that you’ll love, but it won’t be any good if you can’t afford it. HGTV and home décor magazines are wonderful for ideas but can also lead to the “while we’re at it” syndrome.  If you need to adjust your budget, just let us know so that we’re all on the same page.The key to a great customer relationship is communication.  When design and remodeling challenges arise, we give our full attention to address your concern, helping you to visualize the end result in your mind.  This is how we live to our word of taking your home personally!